Marks And Spencer

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4.2

( 8 reviews )

Lingerie $$

Closed 08:00 AM - 06:00 PM See Hours

82 London Rd N, Lowestoft NR32 1ET, United Kingdom +44 1502-501-111

Marks and Spencer is a British multinational retailer with a reputation for high-quality products and exceptional customer service. Founded in 1884, the brand has become a household name in the UK and around the world. Marks and Spencer offers a wide range of products, including clothing, food, and home furnishings, all of which adhere to the brands commitment to quality, style, and sustainability. With a focus on innovation and customer satisfaction, Marks and Spencer has remained a popular choice for shoppers for over a century. The brands dedication to ethical sourcing and environmental responsibility has earned it a loyal customer base, as well as numerous industry awards and accolades. Whether shopping in-store or online, customers can expect a seamless and enjoyable experience with Marks and Spencer.

Reviews

4.2/5

8 reviews

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1 stars

Dominick reale

March 22, 2024

Visited this store yesterday and was helped at ‘card only ‘ checkout by Stephen, who weighed the bananas, used my gift card and card to pay. Stephen made it so easy for me as I do not like using machines as I prefer a human being but Stephen made it effortless for me. Good staff training!!!!!

Richard traboulsi junior

March 22, 2024

Tried to call in to discuss my elderly parent’s Christmas order. After 6 layers of bot nonsense I was put through to customer services only for the call to be ended after three attempts. Disgraceful customer service. There is also no easy way of getting past the endless FAQ’s online to send a message. Get this sorted - worst customer service I have encountered in retail for a ling time!

Wendy mcnamara

March 22, 2024

Normally great service but being herded to self scan rather than opening a proper till is poor. Prices you charge I’d like to be served by a human. Please increase your personnel costs rather than decrease your level of customer service.

Mike brueggeman

March 22, 2024

Went to return shorts all labels attached. Was few weeks over date but was happy to exchange. Was served by deb who was incredibly short and rude. Just pushed them back at me and said you get 30 days so no. I accept they have a policy but do feel maybe a bit of politeness and respect on assistants part wouldn’t go amiss.

J. rae

March 22, 2024

I love M&S it's just a shame the Lowestoft branch isn't larger, good produce and clothing but needs more choice as no choice on household, service is always excellent

Georgianna baldwin

March 22, 2024

Sunday, 6 Feb, pm visit. Big thank you to one member of staff from behind the tills and manager (sorry have no names). Hubby looking for new pair of shoes, Lowestoft store showing one pair in his potential size when checking on line, on visiting store to try and find, not in shoe dept but on a mannequin!!! Very helpful staff assisted in removing shoes for him to try which was quite a task. Unfortunately shoes were a tad tight, but have now ordered a larger size on line for collection later in week. Once again thanks to staff for going above and beyond.

Debra braley

March 22, 2024

Extremely helpful young assistant working there when I went in at the weekend. Didn't have the item I needed but she ordered it online whilst I was there and I received delivery a couple of days later. Will definitely visit again based on this experience

Andrew burns

March 22, 2024

A small M&S with a decent selection of clothing essentials. (I was lucky enough to find a couple of bargains on the sale rail.) The branch also features a food hall. I personally found the service efficient and friendly.